EBS Books Policies - Shipping and Return

Important

When delivery is failed or incomplete due to wrong address or missing part (for example, unit number), the item will be returned to the sender and additional charges (address correction, return, re-shipping, etc) will occur at delivery carriers. Customers are responsible for these charges and should be paid before re-shipping. We strongly recommend customers to input correct shipping address.

Where Do We Ship To?

We will gladly ship your books to you within Canada. Prices are in Canadian Dollars (CAD), and ship times are in business days. You will receive a tracking number once your order ships.

We only ship COMPLETE orders. Please enter in the additional instructions when checking out if you want to split your order into multiple shipments as additional charges will apply.

**School Textbooks are basically available for pick up only. But, if you want them shipped, please contact us.

How much is shipping?

Shipping within the lower mainland BC : $12.00* for the first item, $2 for each additional item
Shipping other areas in BC : $18 for the first item, $2 for each additional item

Shipping to the rest of Canada: There may be an additional fee. We will contact you after check-out with above shipping fee.

How long will it take?

Items in stock will be processed during business hours.
Items that need to be ordered should take as long as is indicated on your confirmation email and will be processed same day once they arrive from publishers. If there are any anticipated delays, someone will be in touch with you.

The lower mainland BC: 3 to 4 days
Outside of the lower mainland BC: 3 to 10 days

Please understand the above delivery days are not guaranteed.

Payment Methods

PayPal, Visa, Master, Interac

Discounts

We can provide discounts on all large orders for librarians, teachers/professors for class reading material, reading groups, book clubs, and more! Please contact us!

Returns

Returns are only possible when customers do not open inner plastic wrapping. Upon return, shipping for both ways will be charged to customers and refund will be made after subtracting shipping fees. There is also 5% of payment transaction fee for refund which is unavoidable to a small business like us. Thank you for your understanding.

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